FAQs

It varies according to the season. The capacity of our facilities and our team of experts allows us to host many events on the same day without them interfering with each other.

Yes, it is possible to hire the chapels of Guadalupe, San Francisco de Asís or Niñopa only. The available time in this case is only until the 13:00 hrs. The Todos los Ángeles Chapel is only available when staying at Xcaret Hotels.

The symbolic ceremony by our minister. If a civil, catholic or Prehispanic Wedding is required, the service of the wedding officiant will have an additional cost.

The closing time of the venues at Xcaret park and Xcaret Hotels is 4:00 am, with the exemption of the locations near the suits where the limit is the 23:00 hrs.

Our chapels are consecrated and therefore only available for catholic ceremonies. However, we have other venues for the civil, symbolic and Mayan ceremonies, as well as for the renewal of vows.

The priest’s services are not included. It is important to contact the Parroquia de Nuestra Sra. del Carmen to understand the documentation process and the hiring of the priest.

All the documentation is verified by and delivered directly to the Parroquia de Nuestra Sra. del Carmen.

The catholic, civil or Mayan ceremonies, as well as the florist, decoration, music, photography and video services will have an extra cost. Make up will also have an additional cost if you decide not to purchase one of our wedding packages.

Yes, transportation to Xcaret park for you and your guests staying at Xcaret Hotels is included.

Yes, a fee must be paid for each purveyor not included in the list sent by your Wedding Planner. The fee varies according to the type of service.

We will let them know about your wedding, so they can contact you to start with the preparations. Nevertheless, you will be able to contact them whenever you wish.

Yes. By paying the Day-Pass fee of $100 USD, the makeup artist will have access to the facilities and services of Xcaret Hotels.

No. Due to the architecture of Xcaret Hotels and the Xcaret and Xoximilco parks it is not possible to use golf carts for the transportation of the guests.

At the Xcaret park there is a newlyweds’ suite in which they will be able to refresh, however it does not have the proper conditions for the stylist and the makeup artist services.

At least 80% of the total number of the wedding guests should stay at the hotel.

A penalty per person not staying at the hotel will incur. Your wedding planner will inform you the amount beforehand.

10 suites for a minimum of 3 nights.

✔ Book directly through our official contacts:

Website: hotelxcaret.com

E-mail: booking@hotelxcaret.com

Contact center

MEXICO 01800 009 7567

SPAIN 800 034 13498

BRAZIL 800 892 3472

COLOMBIA 900 96 52 77

CHILE 800 000 118

PERU 0 800 00 636

GERMANY 0 800 180 6105

UNITED KINGDOM 800 02 94 608

ITALY 800 793 295

FRANCE 800 762 00 00

USA 1 844 795 4525

CANADA 1 844 834 0153

✔ Book through a travel agency or a wedding planner

✔ Reserve at least 10 suites for 3 nights signing a contract and paying 20% of the total amount of the stay, which will be considered as a deposit

✔ We will stablish a fix fare for a limited period of time during which your guests should pay their reservation according to the categories and rooms available

No. Private events are not included in the All-Fun Inclusive™ concept and have an extra charge. We offer 2 wedding packages which can be quoted by our Sales Executive.

No, the suite is not included.

We gladly offer a 20% discount over the public rate available in the date of your booking.